Am I eligible for free care coordination services?

To find out if you are eligible, give us a call. We will walk you through the process and help determine if you qualify for the Health Home Program or if our private-pay option is the right fit for you.

If I am not eligible for the Health Home Program, can I still get care coordination services?

Yes. If you are not eligible for the Health Home Program, you can still receive care coordination services through our Aging-in-Place Senior Care Program. We provide two different plans that best suit your or your loved one's needs.

What is the difference between Health Home care coordination and Aging-in-Place senior care?

Bridging Care provides two types of care coordination. The Health Home Program is a structured, regulated state program available to qualifying Medicaid members. The Aging-in-Place program is private and open to all seniors, providing more flexibility, personalization, and ongoing support regardless of insurance eligibility.

Are Care Coordinators and caregivers the same?

No, they are different. Care Coordinators help organize your healthcare, such as scheduling appointments, managing services, and connecting you with resources. Caregivers provide hands-on support such as help with daily tasks, meals, or mobility. Both serve different roles, and having both creates a complete system of support.

Do I need to meet with my Care Coordinator in person?

Our program is designed for face-to-face meetings to better connect and address your needs. When in-person meetings are not possible due to health or weather conditions, we adapt to include video or phone calls. These are exceptions, not standard practice, and you will need to consent to telehealth video visits if in-person meetings are not feasible.

Care Transition Coordination | WA Cares Provider

Care Transition Coordination

A Smoother Path Home After the Hospital.

Coming home from a hospital or skilled nursing stay is a big step. Our team helps make it safer and less stressful. Bridging Care is a registered WA Cares Fund provider, listed in the WA Cares Provider Directory.

2 days

We reach out within two business days of discharge, so nothing is missed in the first week home

2,600+

Members served across Washington State

70+

Experienced care coordinators across King and Pierce County

Our Service

What Care Transition Coordination Includes

Care Transition Coordination supports you or a loved one returning home after a hospital stay, a skilled nursing facility stay, or another qualifying inpatient stay. Our team helps make the move home safer and less stressful. Our goal is a safe recovery at home, with fewer trips back to the emergency room or hospital.

What's included

What We Provide in Your First Two Months Home.

Support starts fast: one of our care coordinators contacts you within two business days of discharge, and it's not just a scheduling call. Your service window begins the day you leave and runs one to two months, per DSHS contract terms, with telehealth visits, in-home visits, or both, so care follows you home.

Discharge Summary Review

We review your discharge summary and follow up on pending tests and treatments so nothing gets missed.

Medication Reconciliation

We go through every medication against your discharge orders so nothing conflicts or falls through.

Provider Coordination

We coordinate with your treating providers and help schedule the follow-up appointments that keep recovery on track.

Community Resources & Referrals

We connect you with community resources and referrals as needs come up during your recovery.

Patient & Family Education

We teach you, your family, and your caregivers how to manage the transition home with confidence.

Telehealth & In-Home Visits

Care follows you home with telehealth visits, in-home visits, or both, whatever works best for you.

Eligibility

Who Qualifies for This Benefit

This benefit is for people with an approved WA Cares Fund benefit: you met the contribution requirement, generally three or more years of WA Cares payroll deductions, and the care needs requirement, assessed as needing help with three or more activities of daily living for at least 90 days. You also need an available benefit balance (the 2026 lifetime maximum is $36,500) and a discharge from an inpatient or acute care setting, such as a hospital stay (including observation), a long-term care hospital, or a skilled nursing facility.

Payment options

How to Get Started

Private Pay

Prefer to start right away? Private pay lets you begin Care Transition Coordination without waiting on a WA Cares application or approval. You choose the level of support that fits your family, and services can begin within days. [Package tiers and rates coming soon.]

WA Cares Fund

Bridging Care is a registered WA Cares Fund provider for Care Transition Coordination. The WA Cares Fund helps eligible Washington residents pay for long-term care services that support independence and aging in place. If you qualify, you may access up to approximately $36,500 in lifetime benefits toward covered services from an approved provider like Bridging Care.

What We Are Contracted For

Bridging Care is currently contracted to provide Care Transition Coordination under WA Cares. WA Cares covers a broader range of services, and other approved providers offer those. We can point you to the WA Cares Provider Directory for anything beyond our contracted service.

WA Cares Fund

Using Your WA Cares Benefit for Transition Care

The WA Cares Fund helps eligible Washington residents access covered long-term care services and supports that promote independence and aging in place. You can start the application by creating an account at wacaresfund.wa.gov/apply. If approved by DSHS, you will receive an approval letter and benefit information by mail. Eligible individuals may access up to approximately $36,500 in lifetime benefits for covered services from approved WA Cares providers. Bridging Care is currently contracted to provide Care Transition Coordination under WA Cares.

How clients access WA Cares services for Transition Care:

1. Apply for WA Cares benefits at wacaresfund.wa.gov/apply. DSHS reviews eligibility, and your approval letter and benefit information arrive by mail

2. Contact Bridging Care directly, or find us in the WA Cares Provider Directory

3. We review eligibility, discuss services, and verify available benefit funds, then submit a pre-authorization through ProviderOne

4. You, or your legal representative, approve the authorization in your WA Cares account, and services begin after approval

Why Bridging Care

Why Families Trust Bridging Care

Serving King and Pierce County since [year]. Every item below is a fact you can verify, just ask us.

Licensed

[License type and number to be added.]

Bonded and Insured

Coverage that protects you and your family.

Background-Checked Team

Every care coordinator passes a background check.

Registered WA Cares Provider

Listed in the WA Cares Provider Directory.

Frequently Asked Questions

Still have questions?

Are you an insurance company?

What is the difference between private pay and WA Cares?

How long does the WA Cares process take?

Does Bridging Care provide all WA Cares covered services?

What is your service area?

What happens after I book a consultation?

For healthcare professionals

Referring a Patient

Refer a patient to Bridging Care's Care Transition Coordination Program. We coordinate directly with your team to support a safe transition home, including medication review, follow-up scheduling, and caregiver education. Call (844) 224-3578 or email info@bridging.care to submit a referral.

01

Discharge Planners

Hand off patients with confidence. We make contact within two business days of discharge.

02

Hospital Case Managers

We review discharge instructions and reconcile medications so your plan carries through at home.

03

Nursing Homes

We support residents heading home with follow-up scheduling and family caregiver education.

04

Senior Living Teams

We keep your community informed and connect residents to the right community resources.

Care Transition Coordination

Book a consultation.

We will talk through your situation, your payment options, and your next steps. No pressure and no obligation. Call (844) 224-3578 or book online.